GearShift Growth Services ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and used responsibly and in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, subscribe to our communications, or engage our services.
By using our website or providing your personal information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following information:
Personal Information
Full name
Email address
Mobile or telephone number
Company or business information
Job title or occupation
LinkedIn profile information
Information submitted through forms, assessments, questionnaires, or booking systems
Technical Information
IP address
Browser type
Device information
Website usage data
Cookies and tracking information
3. How We Collect Information
Personal information may be collected when you:
Complete a contact form
Schedule a consultation or coaching session
Subscribe to newsletters or marketing communications
Download resources
Submit assessments or questionnaires
Engage with us via email, phone, WhatsApp, social media, or our website
4. Purpose of Collection
We collect personal information for legitimate business purposes, including:
Responding to enquiries
Providing coaching, advisory, facilitation, and business support services
Scheduling appointments and consultations
Delivering requested information or resources
Improving our services and website experience
Sending newsletters, updates, and marketing communications
Maintaining business records and legal compliance
We will only process personal information for purposes that are lawful, reasonable, and relevant to our business activities.
5. POPIA Principles
In accordance with POPIA, we undertake to:
Process personal information lawfully and transparently
Collect information only for specific and legitimate purposes
Minimise the collection of unnecessary information
Maintain accurate and updated information where reasonably possible
Protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction
Retain information only for as long as necessary
Respect your rights regarding your personal information
6. Marketing Communications
By submitting your information through our website or requesting information from us, you may consent to receiving relevant communications regarding:
Coaching services
Workshops and events
Business resources
Newsletters
Marketing updates
You may unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
Requesting removal from our database
We will honour all unsubscribe requests promptly.
7. Sharing of Information
We do not sell, rent, or trade personal information to third parties.
We may share information with trusted service providers where necessary to operate our business, including:
Website hosting providers
Email marketing platforms
CRM and appointment scheduling systems
Payment processors
Professional advisers where legally required
All third-party providers are expected to maintain appropriate security and confidentiality measures.
8. International Data Transfers
Certain service providers may store information on servers located outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure that adequate data protection safeguards are in place.
9. Information Security
We implement reasonable technical and organisational measures to protect personal information from:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
While we take appropriate precautions, no online system can guarantee absolute security.
10. Data Retention
We retain personal information only for as long as:
Necessary to fulfil the purpose for which it was collected
Required by law
Necessary for legitimate business purposes
Information that is no longer required will be securely deleted or anonymised where reasonably possible.
11. Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of information where legally permissible
Object to the processing of personal information
Withdraw consent where processing is based on consent
Request details regarding how your information is processed
Requests may be submitted using the contact details below.
12. Cookies
Our website may use cookies and similar technologies to:
Improve website performance
Analyse website traffic
Enhance user experience
You may disable cookies through your browser settings, although some website functionality may be affected.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.
14. Information Officer
In accordance with POPIA, GearShift Growth Services has designated an Information Officer responsible for overseeing compliance with privacy and data protection requirements.